Soon, Delhi Residents Can Apply for Birth and Caste Certificates via WhatsApp

Certificates via WhatsApp: Delhi government is working to make many of its services faceless, with documents like birth and caste certificates being applied for and delivered through WhatsApp, officials said on Thursday.

Nearly 50 services of different departments have been identified, for which one can apply through WhatsApp, they said.

Under the ‘Governance through WhatsApp’ initiative, services that can be applied online will be brought to WhatsApp using artificial intelligence, said a senior officer.

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Users will be able to interact with a bilingual chatbot -- in Hindi and English -- that will help them apply for services and documents like birth and caste certificates, upload documents, and pay fees, he said.

The project is being prepared by the Information Technology Department which used to operate the doorstep delivery of government services in Delhi earlier.

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To execute the WhatsApp services model, a dashboard will be developed for real-time monitoring and management of the departments' interactions with the applicants, he said.

The project will be implemented by a company that will be hired by the government to design and deploy the system, he added.

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