Passenger to pay 5 lakh : Hyderabad Airport

In an crucial judgment, the Telangana State Consumer Disputes Redressal Commission in Hyderabad has ordered the GMR Hyderabad International Airport Ltd (GHIAL) to pay Rs five lakh as reimbursement to a personal citizen who met with an twist of fate on the airport in 2014.

On September 10, 2014, the complainant Subroto Banerjee (48) had reached the Hyderabad airport to tour to Bengaluru. As he proceeded to the departures phase on an escalator, it bogged down and nearly stopped mid-manner with a jerk, ensuing in passengers falling over every other.

Delivering its verdict seven years after the incident, the fee cited the absence of quality proof in GHIAL’s argument that overcrowding at the escalator had caused the incident. It concluded that the incident happened because of malfunctioning of the escalator furnished through the government for the usage of passengers, who're customers availing the airport’s services.