Deepinder Goyal Apologizes to Bengaluru Man, Vows ‘Such S**t Doesn’t Happen’ on Zomato

Deepinder Goyal Apologizes to Bengaluru Man: Zomato's CEO Deepinder Goyal on Friday tendered an apology to one customer who had flagged him about the extra 'veg mode fee' imposed on him for ordering vegetarian food on the app.

Bengaluru's Rohit Ranjan took to LinkedIn to complain about being charged a "veg mode enablement fee of₹2" by Zomato.

Also Read: Delhi Election: BJP Promises ₹2,500 Monthly Aid for Women, ₹21,000 for Pregnant Women

"The very fact of being a vegetarian in today's India deserves to be called a curse. Zomato has, with its latest masterstroke introduction of an 'extra charge for veg enablement fleet', turned us into a premium subscription plan," the customer posted, adding that veganism comes with a "luxury tag."

The user tagged Goyal and Zomato in his post.

A day later, the billionaire CEO posted a response to his post detailing his profuse apologies for what he deemed an "absolutely stupid" action on Zomato's part.

"This is absolutely stupid on our part. I am super sorry for this. This charge will be removed today itself. Will also fix what’s needed to fix in the team so that such s**t doesn’t happen again," Goyal replied to the customer in the comments section.

Also Read: Saif Ali Khan Stabbing : New CCTV Shows Intruder, Doctors Call Him a ‘Lion

The customer thanked Deepinder Goyal for his swift action and response.

“What truly surprised me during this journey was successfully driving this idea from the ideation phase to execution while also securing senior stakeholder approval," Rohit Ranjan told Goyal on LinkedIn.

Zomato launched its "pure veg mode" last March to help serve vegetarians. Once enabled, it only showed vegetarian dishes from restaurants or vegetarian food "pure veg restaurants." After users were annoyed with the company's initiative of varying the "pure veg mode" by coloring delivery agents green, the company announced their reversal of the on-ground segregation plans during the back-and-forth default. At that time, Goyal said all delivery agents would continue to wear the company's hallmark red attire.

Also Read: FIR Against Nandamuri Balakrishna Fans for Goat Sacrifice at ‘Daaku Maharaj’ Release: PETA India Reacts