Shivraj Singh Chouhan Slams Air India Over Broken Seat: ‘Cheating Passengers’ – Airline Responds

Shivraj Singh Chouhan Slams Air India Over Broken Seat: Chouhan said on Saturday that Union agriculture minister Shivraj Singh Chouhan condemned Air India for mismanagement with seat arrangements after having been given a defective seat and asked if they were cheating passengers.

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In a post on X, the former Madhya Pradesh chief minister said, “Today I had to come from Bhopal to Delhi, inaugurate the Kisan Mela in Pusa, hold a meeting of the Natural Farming Mission in Kurukshetra and discuss with the representatives of the Kisan Organisation in Chandigarh. I had booked a ticket on Air India flight number AI436, I was allotted seat number 8C. I went and sat on the seat, the seat was broken and sunken in. It was uncomfortable to sit.”

Airline staff responded that management was aware of the seat's condition, and a ticket for the seat was not supposed to have been sold when Chouhan asked them about the seat allocated to him.

Chouhan mentioned that his fellow passengers offered to change places with him, but he remained in his assigned seat so as not to disturb anyone else.

However, he said, "I don't care about sitting discomfort, but it is unethical to make passengers sit on bad and uncomfortable seats after charging them the full amount. Isn't this cheating the passengers?"

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He concluded that he thought Air India would run better under Tata Group but was proven otherwise.

He asked the airline, “Will the Air India management take steps to ensure that no passenger faces such inconvenience in future or will it continue to take advantage of the passengers' compulsion to reach their destination early?”

Air India responded to the Union minister's complaint on X, saying, “Dear Sir, we apologize for the inconvenience caused. Please be rest assured that we are looking into this matter carefully to prevent any such occurrences in the future. We would appreciate the opportunity to speak with you, kindly DM us a convenient time to connect.”

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