Air India Becomes First Indian Airline to Launch New Booking Technology

Air India Becomes First Indian Airline: In line with this vision, Air India has become the pioneer in adopting the IATA’s New Distribution Capability (NDC) and brings flight bookings and services to the next level with the 21.3 schema technology.

Thus, the Air India has reached one of its biggest goals – it has been the first Indian airline that incorporated the NDC, which has made a turn in the airline industry. This new generation technology which adopts the modern 21. 3 schema of IATA is believed to revolutionize the way flights are sold and services delivered.

The NDC integration does not only help Air India to become an innovator, but also improve its service status and increase effectiveness.

With the adoption of NDC system, there is a number of change that will come with it and is aimed at improving the booking process for travelers. It uses an XML-based standard that has more sophistication compared to earlier models and enables the travel agents to access more range of service alternatives.

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As per the Nipun Aggarwal, Chief Commercial Officer at Air India, “The rollout of NDC represents a significant leap forward for Air India, aligning with our commitment to innovation and excellence in our distribution strategy.”

“Our objective is to provide an unparalleled booking experience for both our travel partners and customers, leveraging the full potential of NDC technology.”

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This also includes flight offers, other options, and special travel packages that were not possible to find in typical methods of booking.  With the help of NDC, Air India has created a new high for customization in airline sector.

Self-service combined with real-time options, sales and product differentiation and better pricing on NDC means that Air India can provide unique propositions which will generally improve the whole travel proposition.

This form of a modern approach to booking is more transparent to the customers hence providing them with better deals within the shortest time possible.

The new capabilities are available at ndc.airindia.com for all the travel agents present globally or they can approach Air India’s NDC Help Desk for further detailed information.

Apart from bringing the focus on the technological superiority of Air India in the sphere of service provision, this initiative is also a strong message to the customers about the company’s aim to offer the best services and value adding propositions in the industry.

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